What you can expect at your first appointment:

Be prepared for your first appointment to last 45 minutes

We will initially want to talk to you about your pain or problem and we will ask you relevant questions about your health. It will be helpful for you to bring any information you feel that may be relevant to your problem such as x-ray or scan reports and medications lists.

You will also be asked questions about your home, family, work and lifestyle so that we can establish any physical demands on you in your day to day life.

We will want to do a physical assessment, so please be prepared and bring appropriate clothing such as shorts or a vest top or other comfortable clothing that allows us to easily examine you.

Following the examination we will discuss with you our findings and our give you our professional opinion on the diagnosis and treatment or management options. Together we will create an action plan that suits your needs and your issue.

Your rights:

Your confidentiality is of upmost importance. From time to time it may be necessary and appropriate to liaise with other medical practitioners. This would be discussed with you first.

Please feel free to have a support person with you for assessment / treatment.

Further information: www.csp.org.uk

Privacy:

Performance Physiotherapy Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection (Jersey) Law 2005. We are compliant with General Data Protection Regulations (GDPR) 2018 and we are registered and compliant with ICO (information Commissioner’s Office).

Performance Physiotherapy Ltd is a data controller. This means we decide how your personal data is processed and for what purposes. Any staff /associates /contractors that are based at Performance Physiotherapy Ltd are Data Processors. Our contact details are: Performance Physiotherapy ltd, Indigo House, 2-8 Oxford Rd, St Helier, Jersey, JE1 4HB.

To view our updated privacy policy please see link here.

If you have any queries, disputes or requests regarding your data please contact our Data Protection Officer, Alex Frankham at info@physio.je or contact the clinic on 01534 733913.

Self funding fee structure:

• Initial assessment regular (up to 1 hour) £132
• Follow up treatment regular (25 mins) £82
• Pelvic Health initial assessment (up to 1 hour) £154
• Pelvic Health follow up treatment (25 mins) £99
• Extended rehabilitation appointment (40 mins) £122

We accept Visa Debit, Visa credit, Master Card and American express. We ask that all self-funding patients pay in full on the day of your appointment.

Private Insurance Policy Holders:

Please bring along your membership number and your unique claim or authorisation code for treatment.

For further information on private health insurance policies and Performance Physiotherapy please click here.

Cancellation Policy:

Fees will be charged at 50% if less than 24 hours notice of cancellation is given and for failure to attend the appointment without notice.

If you are making a private health insurance claim please check your policy covers you for treatment, we are unable to accept responsibility for claims or excesses not met.